COVID-19 Telehealth Challenges and Resources: (refer to the COVID-19 web page) 

Challenges: 

• Many healthcare providers now have to use telehealth to continue services. 

Resources/ Strategies: 

• Telehealth resources for providers and parents have been developed by the Western States Regional Network: https://www.westernstatesgenetics.org/telehealth-resources/
• Hawaii NBS shared telehealth experiences on a "hot topic" call. 
• Hawaii NBS created an animated video "What to Expect from a Teleheath Visit" and a version in Spanish as well "Qué esperar de una visita de telesalud" 
• Genetic Clinics in New England: 
  • Name: Clinical Services Directory 
  • Type of resource: Directory 
  • Developed by: National Coordinating Center for the Regional Genetics Networks (NCC) 
  • Intended audience: Genetics providers, non-genetics providers, regional genetics networks, patients and/ or families, public health 
  • Link to resource

• Providing Telehealth Services: 
  • Name: Telegenetics Tips for Practice sand Supervision 
  • Type of resource: Infographic 
  • Resource developed by: GC twitter users 
  • Intended audience: Genetics providers, educators, students 
  • Link to resource
  • Name: 2020 Medicare Learning Network Telehealth Services Booklet 
  • Type of resource: Checklist 
  • Resource developed by: Centers for Medicare and Medicaid Services (CMS) 
  • Intended audience: Genetics providers, non-genetics providers 
  • Link to resource 
  • Name: Telehealth Etiquette Checklist 
  • Type of resource: Checklist 
  • Resource developed by: National Consortium of Telehealth Resource Centers 
  • Intended audience: Genetics providers, non-genetics providers 
  • Link to resource
  • Name: Equipment to Start Doing Telehealth Quickly 
  • Type of resource: Guide 
  • Resource developed by: Western States Regional Genetics Network (WSRGN) 
  • Intended audience: Genetics providers, non-genetics providers 
  • Link to resource 
  • Name: Checklist for Initiating Telehealth Services 
  • Type of resource: Checklist 
  • Resource developed by: Great Plains Telehealth Resource and Assistance Center 
  • Intended audience: Genetics providers, non-genetics providers 
  • Link to resource 
  • Name: Sample Telehealth Consent Language 
  • Type of resource: Guide 
  • Resource developed by: Western States Regional Genetics Network (WSRGN) 
  • Intended audience: Genetics providers, non-genetics providers 
  • Link to resource 
  • Name: Mapping and Designing Telehealth Clinic Workflows 
  • Type of resource: Webinar 
  • Resource developed by: National Consortium of Telehealth Resource Centers 
  • Intended audience: Genetics providers, non-genetics providers 
  • Link to resource 
  • Name: Telehealth Best Practices 
  • Type of Resource: Video 
  • Resource developed by: Western States Regional Genetics Network 
  • Intended audience: Genetics providers, non-genetics providers 
  • Link to resource 
  • Name: Medicare Telemedicine Health Care Provider Fact Sheet 
  • Type of resource: Fact sheet 
  • Resource developed by: Centers for Medicare and Medicaid Services (CMS) 
  • Intended audience: Genetics providers, non-genetics providers 
  • Link to resource 
  • Name: Telehealth Coordinator E Training 
  • Type of resource: Web resource 
  • Resource developed by: California Telehealth Resource Center 
  • Intended audience: Genetics providers, non-genetics providers 
  • Link to resource 

• Approved Modalities for Telehealth: 
  • Under this Notice, covered health care providers may use popular applications that allow for video chats, including Apple FaceTime, Facebook Messenger video chat, Google Hangouts video, or Skype, to provide telehealth without risk that OCR might seek to impose a penalty for noncompliance with the HIPAA Rules related to the good faith provision of telehealth during the COVID-19 nationwide public health emergency. Providers are encouraged to notify patients that these third-party applications potentially introduce privacy risks, and providers should enable all available encryption and privacy modes when using such applications. Under this Notice, however, Facebook Live, Twitch, TikTok, and similar video communication applications are public facing, and should not be used in the provision of telehealth by covered health care providers. 

• Availability of Telehealth Sites: 
  • Name: US Directory of Service Providers for Telemedicine and Telehealth 
  • Type of resource: Website 
  • Resource developed by: Arizona Telemedicine Program, Southwest Telehealth Resource Center 
  • Intended audience: Genetics providers, non-genetics providers, administrators 
  • Link to resource 
  • Name: Global COVID19 Telehealth Directory 
  • Type of resource: Google doc 
  • Resource developed by: Kanupriya Agarwal, Karan Kataria 
  • Intended audience: Genetics providers, non-genetics providers, administrators 
  • Link to resource 
  • *Disclaimer: for pubic health informational purposed only, and support during COVID-19. Information herein not endorsed nor discredited. Utmost care taken to provide accurate and updated information. May not be exhaustive nor complete. No personal or financial liability. -- Kanupriya Agarwal, Karan Kataria (Owners).*

• COVID-19 Considerations:  
  • Name: Medicare, Telehealth, COVID-19 
  • Type of resource: Webinar 
  • Resource developed by: Center for Connected Health Policy 
  • Intended audience: Genetics providers, non-genetics providers, administrators 
  • Link to resource 
  • Name: HIPAA Compliance and COVID-19 Coronavirus 
  • Type of resource: Fact sheet 
  • Resource developed by: HIPAA Journal 
  • Intended audience: Genetics providers, non-genetics providers 
  • Link to resource 
  • Name: Telehealth and COVID-19 
  • Type of resource: Webinar 
  • Resource developed by: National Consortium of Telehealth Resource Centers 
  • Intended audience: Health care providers 
  • Link to resource 
  • Name: Coronavirus Disease 2019 (COVID-19) Update - Information for Clinicians Caring for Children and Pregnant Women 
  • Type of resource: Webinar 
  • Resource developed by: Centers for Disease Control and Prevention (CDC) 
  • Intended audience: Genetics providers, non-genetics providers 
  • Link to resource 
  • Name: Telehealth Coverage Policies in Time for COVID-19 
  • Type of resource: PDF 
  • Resource developed by: Center for Connected Health Policy 
  • Intended audience: Genetics providers, non-genetics providers, regional genetics networks 
  • Link to resource 
  • Name: Emergency Preparedness Toolkit for Genetics Providers and Patients 
  • Type of resource: Fact sheet 
  • Resource developed by: National Coordinating Center for the Regional Genetics Networks (NCC) 
  • Intended audience: Genetics providers 
  • Link to resource